Shipping policy
Shipping Policy – Thenakksh
At Thenakksh (Pericia Design Private Limited), we aim to deliver your orders safely and on time with a seamless shopping experience.
Order Processing
- All orders are processed within 1–3 business days after confirmation
- Orders are not shipped on Sundays or public holidays
- During peak seasons or sale periods, processing time may be slightly extended
Shipping Timeline
- Standard delivery time: 3–7 business days depending on your location
- Remote or non-serviceable areas may take longer
- Once shipped, you will receive tracking details via SMS, email, or WhatsApp
Shipping Charges
- Shipping charges (if applicable) will be displayed at checkout
- Any promotional free shipping offers will be applied automatically
Delivery Partners
- We partner with reliable courier services to ensure safe and timely delivery
- Delivery timelines are subject to courier partner operations and external factors
Order Tracking
- Once your order is shipped, a tracking link will be shared
- Customers are responsible for monitoring the shipment status
Delivery Issues
If you face any issues with delivery:
- Delayed shipments due to unforeseen circumstances (weather, strikes, logistics delays) are beyond our control
- If the package is marked delivered but not received, please contact us within 48 hours
Incorrect Address / Failed Delivery
- Customers must provide accurate shipping details
- Thenakksh is not responsible for delays or losses due to incorrect addresses
- If delivery fails due to incorrect details or unavailability, re-shipping charges may apply
Package Handling
- Please check the package at the time of delivery
- If the package appears tampered or damaged, do not accept it and inform us immediately
Important Notes
- Thenakksh is not liable for delays caused by courier partners or external conditions
- Delivery timelines are estimates and not guaranteed
- Once shipped, orders cannot be canceled
Brand: Thenakksh
Legal Entity: Pericia Design Private Limited