Effective Date: 01-08-2023

1. Returns and Refunds

At thenakksh.com, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a hassle-free 7-day return and refund policy. This policy covers eligible items purchased from our Website and outlines the process for returning items and receiving refunds.

2. Eligibility for Returns and Refunds

To be eligible for a return and refund, the following conditions must be met:

• The item must be in its original condition, unworn, unwashed, and with all original tags attached.
• The return must be initiated within 7 days from the date of delivery.
• The item must not fall under the category of non-returnable items (e.g., intimate apparel, swimwear, accessories, custom-made items).

3. Initiation of Return

To initiate a return, please follow these steps:

1. Contact our customer support team at [insert customer support email or phone number] within 7 days of receiving your order.
2. Provide your order number and details about the item you wish to return.
3. Our customer support team will guide you through the return process, including providing you with a return shipping address.

4. Return Process

Once you’ve received approval for your return, please follow these steps:

1. Pack the item securely in its original packaging.
2. Include a copy of the packing slip or order confirmation inside the package.
3. Ship the package to the provided return address using a trackable shipping method. You are responsible for the return shipping costs.
4. Once we receive and inspect the returned item, we will notify you via email regarding the status of your refund.

5. Refunds

Upon approval of the returned item, we will initiate the refund process. Refunds will be processed in the original form of payment used during the purchase. Please note:

• Refunds may take several business days to appear in your account, depending on your payment provider’s policies.
• Shipping fees and any non-refundable items (e.g., expedited shipping costs) will not be refunded.
• If the returned item does not meet our eligibility criteria, we reserve the right to reject the return and no refund will be issued.

6. Non-Returnable Items

Certain items are non-returnable and non-refundable, including but not limited to:

• Intimate apparel (lingerie, underwear, etc.)
• Swimwear
• Accessories (jewelry, belts, scarves, etc.)
• Custom-made or personalized items
• Items marked as “Final Sale” or “Clearance”

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving the order. We will assist you in resolving the issue by offering a replacement or refund.

8. Contact Us

If you have any questions, concerns, or inquiries about our Refund and Return Policy, please contact our customer support team at:

Contact No:+91 85278 80871

E-Mail: design@thenakksh.com

By making a purchase on our Website, you acknowledge and agree to the terms outlined in this Refund and Return Policy.

Last Updated: 21-08-2023